My Element cannot be uploaded / I cannot find my video after uploading

If you're unable to upload your files or cannot see your uploaded files, here are a few tips:

• Check your internet connection. Slow and unreliable connections may attribute to slow uploads.

• Try a different browser, certain browsers work better on certain machines. We recommend Chrome or Firefox as it works better with our website.

• Check the upload specifications. Sometimes it may be due to the wrong format or codec used.

• Visit the Manage my Elements page once you have completed uploading a batch upload. Visiting Manage my Elements triggers the site to check your account for any new uploads and generates them into individual Elements.

• Give Element generation and preview generation a few hours as we might be receiving a huge load of files from various places.

For more queries, contact us: [e-mail].